Handling complaints

Chambers complaints handling procedures are dealt with at Annex S of the Code of Conduct.

All Chambers must have a clear and transparent process for handling complaints. It must be:

• Well publicised

• Convenient for clients

• Easy to use (particularly for the vulnerable or those with disabilities)

• Free, and

• Prompt and fair 

Decisions must be based on a sufficient investigation of the circumstances. Where appropriate, a suitable remedy should be offered.

For further information, barristers should refer to the guidance document on the Bar Standards Boards website: First Tier Complaints Handling.