This training course helps leaders understand their responsibilities for managing complaints within chambers.
About the course
This training course will provide you with a clear, practical framework for handling complaints of harassment and bullying in line with legal, regulatory, and professional obligations. With a focus on your responsibilities as a leader, the course equips heads of chambers and chambers leaders to respond confidently and appropriately to concerns, while fostering a culture of respect and accountability within chambers.
Join us for a practical facilitated session where you’ll work through how to manage different scenarios. Preparation reading will be shared ahead of the training. There’ll be a maximum of 24 people in any session.
What will you learn?
- Understanding harassment, bullying, and inappropriate behaviours
Clarifying definitions and recognising behaviours that may breach professional standards or chambers’ expectations. - Legal, regulatory, and policy obligations
Including the duty to take reasonable steps to prevent, and duty to report under BSB rules and the Equality Act 2010. - Setting yourself up for success
Proactive leadership to build a respectful culture, reduce risk, and ensure chambers are prepared to respond effectively. - Responding to an incident
- Best practice for responding to concerns raised by pupils, barristers, or staff with empathy and discretion
- Informal v formal responses
- Carrying out an investigation
- Ensuring fairness, confidentiality, and appropriate support for all parties during the process
- Implementing interim measures
- Managing difficult conversations and maintaining impartiality
Why attend?
- Understand your professional and legal responsibilities as head of chambers or a leader within chambers
- Gain confidence in managing sensitive and high-stakes situations
- Protect the wellbeing of all members and staff
- Reduce reputational and regulatory risk
- Take away practical tools and templates for immediate use in chambers
Who should attend?
- Heads of Chambers
- Chambers directors and leaders
- Equality and diversity officers (EDOs)/members of EDI Committee/ManCom
CPD
- 2.5 hours
Prices
Online
- Full price: £225 (plus VAT)
- Bar Representation Fee member price: £180 (plus VAT)
Book
Before you book
Please read our terms and conditions and privacy statement before booking.
All Bar Council online training is held on the Zoom videoconferencing platform. Please ensure you read our Zoom statement before booking.
Due to changes in VAT regulations effective from 1 January 2025, we will no longer be offering online events to attendees based outside of the United Kingdom (UK). As a result, this event is only available to individuals and organisations that are based within the UK. By booking this online event you are confirming that you are based within the UK.
Training for barristers and chambers staff
See our tackling harassment, bullying and inappropriate behaviours training for barristers, clerks and other chambers' staff
The duty to prevent sexual harassment at the Bar
Read our blog - our equality team explore what the Worker Protection (Amendment of Equality Act 2010) Act 2023 means for the Bar.
Stop it – the duty to prevent sexual harassment and what it means for the Bar
The Annual Chambers Management package
This training session is available as part of the Bar Council's Annual Chambers Membership package. Chambers membership gives you access to a range of training and support throughout the year, chosen to suit your needs. Find out more about the package.
In-chambers training
We can offer this training in-chambers, including at chambers on the circuits. Please contact our Training and Events team for information on dates and pricing.
Paperless training packs
To minimise environmental impact and the amount of paper you have to carry with you, Bar Council training packs are paperless. As a delegate you will receive the materials you need for the training by email in advance, which you can access on your laptop or tablet or print in advace if required.
Throughout the training, there will be references to various Bar Council guidance or external documents which are included as a hyperlink within the attendee workbook.
Book your place for 'Managing harassment, bullying and inappropriate behaviour complaints'