Services team
Led by the Director or Services, the Bar Council Services team is primarily responsible for the effective provision of both paid and free of charge services to the profession.
The team’s portfolio includes services designed to:
- support barristers and chambers professionals in the management of day-to-day practice (such as the ID Card Scheme and Direct Access Portal)
- assist in the recruitment of new pupil barristers and tenants (such as Pupillage Gateway and Immigration Support)
- Strengthen the Bar Council with a view to ensuring the continued representation of the profession (such as the Bar Representation Fee)
We strive to meet the needs of the profession by providing a dedicated support function to the Bar and pride ourselves on delivering excellent customer service. To find out more about any of the services listed above, or to discover additional elements of the portfolio, please contact us.
- Contact the Services team
- Appointments enquiries
- Direct Access Portal enquiries
- Immigration support enquiries
- Pupillage Gateway enquiries
- Criminal Bar Association Vulnerable Witness Training enquiry
- Family Law Bar Association Vulnerable Witness Training enquiry
Key contacts
Carolyn Entwistle, Director of Services
Carolyn joined the Bar Council in March 2019 and is the organisation’s Director of Services. She is responsible for a department of ten and has overall responsibility for the day-to-day management of existing, and effective delivery of new, income-generating products and services to the Bar, including training and events.
As a member of the Bar Council’s Senior Management Team, Carolyn contributes to the strategic direction of the organisation and is responsible for improving member engagement, with a view to enhancing the profession’s understanding of the Bar Council’s role and ensuring positive brand development, particularly in respect of the Services Department’s portfolios.
Following her graduation from Chelsea College of Art and Design in 2010, and prior to joining the Bar Council, Carolyn spent nine years working with barristers; originally as an administrator at Garden Court Chambers and, more recently, as a member of Landmark Chambers’ Senior Management Team. Whilst working, Carolyn studied part-time for a Graduate Diploma in Law and on the Bar Professional Training Course, which she completed in 2015.
Michelle Moxon, Head of Services
Michelle joined the Bar Council in March 2013 and following the closure of Barco, was promoted to the role of Services Manager in 2019. Working closely with the Director of Services, she leads the day-to-day management of the existing services and products offered to the Bar, including those that form part of the Bar Representation Fee benefits.
Michelle has specific responsibility for the Bar Council’s business partnership portfolio, establishing and maintaining key relationships with new and existing commercial partners and other third-party suppliers, and the delivery of both the Immigration Support Scheme and the Pupillage Gateway. Prior to joining the Bar Council, Michelle spent 14 years working at Bank of Ireland.
Natalie Gopall-Garlick, Services Development Manager
Natalie joined the Bar Council’s Services Team as Services Development Manager in May 2021. Natalie is responsible for the research, development and effective delivery of new projects and services to the Bar, and works closely with the Services Team and Training and Events Team.
Before joining the Bar Council, Natalie worked for 6 months at the Bar Standards Board but her professional background includes programme management, fundraising for major gifts, and volunteer management for volunteer groups in over 120 countries for an international education charity.
Helen Plumley, Senior Services Coordinator
Helen joined the Bar Council in April 2023 as Senior Services Coordinator. Her focus is supporting her service administrators who deal with a wider range of servicing for barristers and chambers. This includes Pupillage Gateway, HMCTS and Direct Access Portal.
Prior to joining, she worked for Barclays Bank for 29 years in various customer service roles , of which one was running a successful solicitors team. After leaving the bank, she worked in a finance office in her son’s school for 8 years.
Services Coordinator
The role of Services Coordinator consists of supporting the team in the delivery of the services portfolio. They are the first point of contact for the services team and report to the Senior Services Coordinator then the Head of services. The basis of the role includes administration, portfolio management and project support.
The Services Coordinator is essential in ensuring the daily delivery of the services offered to Bar Council members, affiliated organisations, associations, and other relevant individuals. The Services Coordinator is also expected to participate in developing new services for the Bar and assist the Senior Services Officer with tasks such as market research, data gathering, and product testing. Working closely with their counterparts in the Services Team, the Services Coordinator ensures the smooth operational delivery of the entire services portfolio, including the Pupillage Gateway recruitment portal and the Bar Representation Fee payment and rewards systems. Additionally, the Services Coordinator will participate in meetings with key stakeholders, as well as drafting meeting minutes and contributing to the production of relevant reports.
Harjit Chana, Services Coordinator
Harjit joined the Bar Council in April 2024 as a Services Coordinator. In this role, Harjit supports barristers and chambers professionals in their daily practice, by administering services such as the Bar Representative Fee, HMCTS user scheme and the Direct Access Portal.
Before joining the Bar Council, Harjit worked in the investment banking sector for seven years in various firms, which involved reducing operational risk and increasing customer confidence.